MSP Operations
Run an IT services business: assets, agreements, work orders and signed site visits.
Built for managed service providers. Track what each client owns, what you promised them, and what your engineers did on site, then bill it.
What you can do
- An asset register for each client
- Service agreements with usage billing, and a catalogue of what you sell
- Work orders, and a dispatch board that shows each technician's day and warns about double-booking
- A signed visit log: the engineer records what was done, the client signs on screen or through a link, and the visit becomes billable time
- A network documentation vault with encrypted passwords, revealed only on request and logged
- Alerts from your monitoring tool arrive as tickets, with a private address per company
- Quarterly business review reports for each client
Good to know
- Dispatch has no drag-and-drop yet; a signed timesheet cannot be reopened.
Works with
Support Desk
Tickets, a knowledge base and customer satisfaction, with response targets that are actually watched.
Invoicing & Payments
Create an invoice, send it, and get paid, without leaving the system.
Compliance & Security
ISO 27001 governance, data-protection requests and tight access control in the same system.